NHTSA Campaign 24V031000
STRUCTURE:BODY:ROOF AND PILLARS
Filed by Ford Motor Company.
NHTSA campaign 24V031000 covers 9 vehicles and concerns the structure:body:roof and pillars. The repair is free.
What this recall covers
- The defect
- Ford Motor Company (Ford) is recalling certain 2011-2019 Explorer vehicles. The A-pillar trim retention clips may not be properly engaged, allowing the trim to detach.
- The risk
- A detached trim piece can fall off the vehicle, becoming a road hazard and increasing the risk of a crash.
- The fix
- Dealers will inspect and replace the A-pillar trim as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model years. Owner notification letters were mailed between July 18, 2024 and December 16, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S02.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by 24V031000 (9)
Is my car affected?
Being on this list means your year, make and model fall inside campaign 24V031000. It does not mean your individual car does: a campaign covers a range of VINs built in a specific window, and cars either side of that window are untouched.
Check the 17-character VIN from the driver-side dashboard or door jamb against NHTSA's lookup. If it is covered, the dealer must do the work free of charge, regardless of the car's age or mileage.