NHTSA Campaign 23V420000
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Filed by Ford Motor Company.
NHTSA campaign 23V420000 covers 27 vehicles and concerns the equipment:other:owners/service/other manual. The repair is free.
What this recall covers
- The defect
- Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
- The risk
- Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
- The fix
- Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Reported September 6, 2023
Vehicles covered by 23V420000 (27)
Ford (21)
- 2018 Ford Expedition
- 2019 Ford Expedition
- 2020 Ford Expedition
- 2021 Ford Expedition
- 2022 Ford Expedition
- 2023 Ford Expedition
- 2019 Ford F-250 Sd
- 2021 Ford F-250 Sd
- 2022 Ford F-250 Sd
- 2019 Ford F-350 Sd
- 2020 Ford F-350 Sd
- 2021 Ford F-350 Sd
- 2019 Ford F-450 Sd
- 2021 Ford F-450 Sd
- 2022 Ford F-450 Sd
- 2023 Ford F-450 Sd
- 2019 Ford F-550 Sd
- 2020 Ford F-550 Sd
- 2021 Ford F-550 Sd
- 2022 Ford F-550 Sd
- 2023 Ford F-550 Sd
Is my car affected?
Being on this list means your year, make and model fall inside campaign 23V420000. It does not mean your individual car does: a campaign covers a range of VINs built in a specific window, and cars either side of that window are untouched.
Check the 17-character VIN from the driver-side dashboard or door jamb against NHTSA's lookup. If it is covered, the dealer must do the work free of charge, regardless of the car's age or mileage.