NHTSA Campaign 22V365000
ELECTRICAL SYSTEM:SOFTWARE
Filed by Mercedes-Benz USA, LLC.
NHTSA campaign 22V365000 covers 11 vehicles and concerns the electrical system:software. The repair is free.
What this recall covers
- The defect
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
- The risk
- A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
- The fix
- The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Vehicles covered by 22V365000 (11)
Mercedes-Benz (11)
- 2021 Mercedes-Benz Amg A35
- 2021 Mercedes-Benz Amg C43
- 2021 Mercedes-Benz Amg Cla35
- 2021 Mercedes-Benz Amg Cla45
- 2021 Mercedes-Benz Amg Cls53
- 2021 Mercedes-Benz Amg E53
- 2021 Mercedes-Benz Amg G63
- 2019 Mercedes-Benz Amg Gla45
- 2021 Mercedes-Benz Amg Glb35
- 2021 Mercedes-Benz Amg Glc43
- 2021 Mercedes-Benz Amg Glc63
Is my car affected?
Being on this list means your year, make and model fall inside campaign 22V365000. It does not mean your individual car does: a campaign covers a range of VINs built in a specific window, and cars either side of that window are untouched.
Check the 17-character VIN from the driver-side dashboard or door jamb against NHTSA's lookup. If it is covered, the dealer must do the work free of charge, regardless of the car's age or mileage.